Committed to Customer Satisfaction

SmartM2M Solutions provides an excelent support that accomodates the unique needs of your organization. Our technical support is committed to your satisfaction, providing quality service worldwide and full dedication to solve any technical issue.

The SmartM2M Solutions customer service may include pre-sales questions and technical support over the whole range of our products:

  • We are working closely with our suppliers to improve the quality of parts and end products.
  • We are working closely with our customers to capture their requirements and ensure that our products and service exceed expectations.
  • We are able to support you with technical pre-sales enquiries regarding our products and the integration with your products.

Pre-sales Support

We know that the most critical stage of the purchasing process happens well before the purchase itself. With our expertise, we are able to address your questions and requests regarding our products and the integration with your products, as well as provide you with any other information you need.

Technical Documentation

We will publish all technical documentation of our products as soon as it is available. Please consult our web shop at shop.smartm2msolutions.com for the most up to date information or request us access to our intranet site.

We will provide you extensive knowledgebase for thousands of solutions, product integration manuals, technical notes, white papers, product troubleshooting and tutorial guides through our Intranet site. These will be updated whenever additional information becomes available.

Customer Helpdesk - Telephone & Email Support

Our dedicated technical support team is at your disposal to skillfully assist you with technical issues to resolve questions and provide solutions to address ongoing needs.

We believe that a closer and a more pro-active service enhances client satisfaction and enables us to improve our service on the basis of the customer input being received.

Our technical team can be reached via e-mail at support@sm2ms.com. You can also contact them by phone at +34 946 554 426.

Our technical support team will acknowledge receipt of your requests/issues received by email within 1 working day and they offer a formal response to your issue within 2 working days.

Customer Satisfaction

We take customer support and satisfaction very seriously. Any comments or suggestions regarding the quality of our support services are always welcome.

Please direct any concerns or improvements to info@sm2ms.com or contact us here.